Legal

Terms of Service

Version 2026-11-11 · Effective 11 November 2026

1. Who we are

motionplot is provided by Malcomson Brothers ("we", "us", "our"). You can contact us at hi@motionplot.com.

2. These terms

These terms govern your use of the motionplot website, studio, application programming interfaces and related services (the "Service"). By creating an account or using the Service you agree to them and to our Acceptable Use Policy, and you acknowledge our Privacy Policy. Our Refund and Cancellation Policy forms part of these terms. If you use the Service for an organisation, you confirm you may bind it to these terms. You must be at least 18 years old to create an account.

We record the version of these terms you accepted. We may change them; we will give you at least 30 days' notice of material changes by email or in the Service. If you do not accept a change you may close your account before it takes effect.

3. What the Service does

motionplot makes videos with the help of AI. In particular, the Service:

  • lets you choose a style for your video from our styles and building blocks (the templates, code and assets that set how a video looks and moves), adjust it, preview the result and make the finished video;
  • lets you upload your own material, such as images, audio, video, fonts, scripts and, where we have enabled it for your account, your own styles and building blocks ("Your Content");
  • uses our AI to plan, write and edit your video on your behalf, on isolated computers that we operate or rent from third-party providers;
  • puts your video together on computers that we operate or rent from third-party providers; and
  • sends your requests and relevant context to third-party AI model providers to produce the text, code and media that plan, write and make your video.

Some features may be in early access, limited by account, or changed or withdrawn as the Service develops. Previews may be free and subject to limits on how many you run at once, their length and the time you use each day.

4. Your account

You must give accurate details, keep your sign-in secure and tell us promptly at hi@motionplot.com if you believe your account has been compromised. You are responsible for activity under your account, including instructions you give our AI and instructions you knowingly include in content you provide.

5. Credits and payment

  • Credits pay for making videos, for ideas, scripts and changes with our AI, and for some other features. Credits are bought in advance through Stripe, our payment processor; we do not store your full card details.
  • Credits are charged as you use the Service, and spending limits stop work on a video before it spends more than your limit allows. Credit costs may reflect what it costs us to make your video, including computing and AI model usage. We may change credit costs for future use with notice in the Service; a change never affects work already charged.
  • Credits have no cash value, are not transferable and may only be used in the Service. Credits do not expire while your account is open.
  • Refunds of credits are covered by our Refund and Cancellation Policy. Nothing in these terms affects your statutory rights as a consumer.
  • Prices are in US dollars and include any taxes we are required to charge unless stated otherwise. If a payment is reversed or charged back, we may deduct the credits it bought, or suspend the account until it is settled.
  • If producing a video or preview fails because of a fault on our side, we return the credits charged for that attempt at making it.
  • If a request to our AI for ideas, scripts or changes fails before the AI model does any work on it, we do not charge for it.

6. Your Content

You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and adapt Your Content only as needed to run the Service for you, including passing it to the computing and AI model providers listed in our Privacy Policy, to keep the Service secure, and to meet legal obligations. This licence ends when Your Content is deleted from our systems, apart from backups kept for the period stated in our Privacy Policy.

You confirm you have every right needed to upload Your Content and to have us process it as described, and that it does not breach the Acceptable Use Policy or anyone else's rights. We do not use Your Content to train AI models.

7. Output

As between you and us, you own the videos, text and other output the Service produces for you ("Output"), subject to the rights of others in Your Content and in any styles, building blocks or third-party assets used, which are licensed as shown in the Service. AI output can be inaccurate, similar to output made for others, or infringe third-party rights; you are responsible for reviewing Output before you publish or rely on it, and for labelling AI-generated content where the law or a platform requires it.

8. Styles and building blocks

The styles and building blocks we publish are licensed to you for making videos in the Service under the terms shown with each. Where you may upload your own, they must pass our review before others can use them, and you grant us the licence in section 6 for them. We may refuse, remove or withdraw any of them.

9. Our AI

Our AI acts on your instructions on isolated computers kept separate from our systems and from other customers, with online access limited to approved destinations and limits on the resources it uses and how long it runs. We may stop it, and anything running on those computers, if it exceeds a limit, appears to breach the Acceptable Use Policy, or threatens the Service. Work in progress is not a backup; keep your own copies of anything important.

10. Third-party services

The Service relies on third parties for hosting, computing, AI models, payments, email and analytics, listed in our Privacy Policy. Their availability is outside our control, and we may change providers to keep the Service running.

11. Availability and changes

We aim to keep the Service available but do not promise it will be uninterrupted or error free. We may carry out maintenance, change features, or impose limits to protect the Service and other customers.

12. Suspension and termination

You may close your account at any time. We may suspend or close your account, with notice where reasonable, if you breach these terms or the Acceptable Use Policy, if required by law, or if your use puts the Service or others at risk. On closure, unused credits are handled under our Refund and Cancellation Policy, and we delete Your Content as described in our Privacy Policy.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law, or your statutory rights as a consumer.

For business customers, we are not liable for loss of profits, revenue, business, goodwill or data, or for indirect or consequential loss, and our total liability in any 12 months is limited to the greater of the amount you paid us in that period and $100. For consumers, we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill, but not for loss that is not foreseeable or for business losses.

You will compensate us for claims by third parties arising from Your Content or from your breach of these terms or the Acceptable Use Policy (business customers only).

14. Complaints and law

Please raise any complaint with us first at hi@motionplot.com. These terms are governed by the law of England and Wales, and its courts have jurisdiction, except that consumers may also bring proceedings where they live in the United Kingdom.

15. General

We may transfer our rights under these terms to another organisation, and will tell you if we do. If any part of these terms is found unenforceable, the rest stays in force. These terms, with the policies they refer to, are the whole agreement between us about the Service.